Terms & Conditions

Detailed Description of Good and / or Services
Baobab Medical is a business in the medical industry that markets medical products.

Delivery policy
Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way of booking.
Please ensure that the package is intact before you accept delivery of the item.
Couriers require a signature from the recipient for delivery, and this is a fast and secure way to have your products delivered.
It is essential you provide a full, accurate shipping address, and a valid delivery phone number.
We ship in South Africa using numerous couriers and worldwide Express via DHL which takes 1-10 days to be delivered to your door. We ship Monday-Friday
Tracking Number of the waybill will be supplied so you will know of the whereabouts of your parcel.
Please contact us for more information support@bmed.co.za

Return and Refunds Policy
The provision of goods and services by Baobab Medical is subject to availability.  In cases of unavailability, Baobab Medical will refund the client in full within 7 days.  Cancellation of orders by the client will attract a 50% Percentage Fixed Rate administration fee.
All products sold by Baobab Medical are covered under our 7 day Guarantee against Defects. Items may be returned for refund or replacement subject to manufacturer and/or Baobab Medical restrictions within 7 days.
Please note that we as Baobab Medical will not accept any items back for credit if the packaging is not complete. Box, accessories etc
Defective items may be returned for refund or replacement subject to the following restrictions:
All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
Software and consumables are non-refundable unless returned unopened in their original packaging with documentation.
All returns must be shipped freight prepaid.
Any returns found to be non-defective are subject to a restocking fee of 15% and all non-product related fees (shipping, transaction and insurance) are not refundable.
If unopened goods are returned within 5 days, you will receive a refund excluding transport costs.
All our goods are covered by a 90-days or 12-month limited Manufacturer Warranty, product specific.
In the unlikely event there is a quality defect that causes the device to be unacceptable for sale or unusable during the 12 months after dispatch from our warehouse, we will accept a return. When we receive the goods back in the warehouse, we will either repair the item, or offer full credit towards ordering a replacement.

Customer Privacy Policy
Baobab Medical shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.dhs.gov.za/Content/PAIA/paia_manual.htm

Payment Options Accepted
Payment may be made via credit cards or by bank transfer into the Baobab Medical bank account, the details of which will be provided on request.

Credit Card Acquiring and Security
Credit card transactions will be acquired for Baobab Medical by a verified Merchant Account services through First National Bank.  Paygate uses SSL3 and credit card information is stored per Visa and Mastercard guidelines on the website. Users may visit Paygate and view their security policy.

Customer Details Separate from Card Details
Customer details will be stored by Baobab Medical separately from card details which are entered by the client on the Paygate secure site.  For more detail on Paygate refer to www.paygate.co.za .

Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).

Responsibility
Baobab Medical takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.

Country of Domicile
This website is governed by the laws of South Africa and Baobab Medical chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation
Baobab Medical may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information
This website is run by Baobab Medical a company based in South Africa trading as Baobab Medical and with registration number 2009/224843/23 represented by Werner van Niekerk

Export Restriction
The offering on this website is available to South African and limited International countries only

Baobab Medical contact details
Telephonic Support: +27 (0) 76 889 0290| Email Support:  sales@bmed.co.za

Baobab Medical is a business in the medical industry that markets medical products.

Delivery policy
Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way of booking.
Please ensure that the package is intact before you accept delivery of the item.
Couriers require a signature from the recipient for delivery, and this is a fast and secure way to have your products delivered.
It is essential you provide a full, accurate shipping address, and a valid delivery phone number.
We ship in South Africa using numerous couriers and worldwide Express via DHL which takes 1-10 days to be delivered to your door. We ship Monday-Friday
Tracking Number of the waybill will be supplied so you will know of the whereabouts of your parcel.
Please contact us for more information support@bmed.co.za

Return and Refunds Policy
The provision of goods and services by Baobab Medical is subject to availability.  In cases of unavailability, Baobab Medical will refund the client in full within 7 days.  Cancellation of orders by the client will attract a 50% Percentage Fixed Rate administration fee.
All products sold by Baobab Medical are covered under our 7 day Guarantee against Defects. Items may be returned for refund or replacement subject to manufacturer and/or Baobab Medical restrictions within 7 days.
Please note that we as Baobab Medical will not accept any items back for credit if the packaging is not complete. Box, accessories etc
Defective items may be returned for refund or replacement subject to the following restrictions:
All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
Software and consumables are non-refundable unless returned unopened in their original packaging with documentation.
All returns must be shipped freight prepaid.
Any returns found to be non-defective are subject to a restocking fee of 15% and all non-product related fees (shipping, transaction and insurance) are not refundable.
If unopened goods are returned within 5 days, you will receive a refund excluding transport costs.
All our goods are covered by a 90-days or 12-month limited Manufacturer Warranty, product specific.
In the unlikely event there is a quality defect that causes the device to be unacceptable for sale or unusable during the 12 months after dispatch from our warehouse, we will accept a return. When we receive the goods back in the warehouse, we will either repair the item, or offer full credit towards ordering a replacement.

Customer Privacy Policy
Baobab Medical shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.dhs.gov.za/Content/PAIA/paia_manual.htm

Payment Options Accepted
Payment may be made via credit cards or by bank transfer into the Baobab Medical bank account, the details of which will be provided on request.

Credit Card Acquiring and Security
Credit card transactions will be acquired for Baobab Medical by a verified Merchant Account services through First National Bank.  Paygate uses SSL3 and credit card information is stored per Visa and Mastercard guidelines on the website. Users may visit Paygate and view their security policy.

Customer Details Separate from Card Details
Customer details will be stored by Baobab Medical separately from card details which are entered by the client on the Paygate secure site.  For more detail on Paygate refer to www.paygate.co.za .

Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).

Responsibility
Baobab Medical takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.

Country of Domicile
This website is governed by the laws of South Africa and Baobab Medical chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation
Baobab Medical may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information
This website is run by Baobab Medical a company based in South Africa trading as Baobab Medical and with registration number 2009/224843/23 represented by Werner van Niekerk

Export Restriction
The offering on this website is available to South African and limited International countries only

Baobab Medical contact details
Telephonic Support: +27 (0) 76 889 0290| Email Support:  sales@bmed.co.za

Powered By weBnerd
Baobab Medical © 2018